Terms & Conditions

1. Services Provided

Vets on Wheels offers a range of mobile veterinary services, including:

• Consultations, wellness checks, vaccinations, and parasite protection.

• Surgical procedures conducted in a safe and professional environment.

• Out-of-hours care for emergencies within our operational capacity.

For complex cases requiring hospitalization or advanced diagnostics, we will facilitate referrals to specialized facilities.

 

2. Client Responsibilities

• Clients must be over 18 years old to book services.

• Provide accurate and up-to-date information about your pet’s medical history.

• Ensure a safe and accessible environment for home visits and mobile procedures.

• 3. Payments and Fees

• Partial Payment Requirement: A partial payment covering the consultation and home visit is required at the time of booking. This fee is non-refundable.

• Remaining balances for additional procedures or services are due at the time of the appointment.

• A deposit may be required for surgeries or advanced procedures.

• Any outstanding balance must be cleared within 7 days to avoid late fees.

• Refunds are not available for services already provided.

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• 4. Prescriptions and Medications

• Prescriptions are issued only after a physical examination of your pet.

• Repeat prescriptions require periodic reassessments to ensure continued suitability.

• Medications must be paid for in advance and can be collected during appointments or delivered to your home.

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• 5. Emergencies and Out-of-Hours Services

• Vets on Wheels provides limited out-of-hours emergency care. Clients will be advised on availability when contacting us.

• For cases beyond our capacity or requiring hospitalization, we will promptly refer you to a partnered emergency or specialist facility.

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• 6. Referrals

• For advanced diagnostics, complex surgeries, or prolonged hospitalization, we will facilitate referrals to trusted veterinary specialists. Our team will coordinate with the referral practice to ensure continuity of care.

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• 7. Registered Veterinary Clinic

• Vets on Wheels is a registered clinic with the Royal College of Veterinary Surgeons (RCVS), ensuring all services meet the highest standards of veterinary care and professionalism.

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• 8. Data Protection

• Your personal and pet-related data is handled in accordance with GDPR. Please refer to our Privacy Policy for more details.

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• 9. Complaints

• If you are dissatisfied with our services, please contact us at info@vowvets.co.uk. We aim to resolve complaints promptly and professionally.

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• 10. Changes to Terms

• These terms and conditions may be updated periodically. Clients are encouraged to review them regularly.

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• 11. Governing Law

• These terms are governed by the laws of England and Wales.