Privacy Policy

1. Introduction

At Vets on Wheels, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other relevant laws.

2. Information We Collect

We may collect the following information:

• Personal Details: Name, address, email, and phone number.

• Pet Information: Pet’s name, breed, age, medical history, and treatment details.

• Payment Information: Transaction details for services rendered.

• Usage Data: Information about how you interact with our website, including cookies and analytics data.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide veterinary services and manage your pet’s healthcare.

• To process payments and manage billing.

• To communicate with you about appointments, reminders, and follow-ups.

• To improve our services through internal data analysis and feedback.

4. Sharing Your Information

We do not sell or rent your information to third parties. However, we may share your data in the following instances:

• Referral Services: Sharing pet medical history with specialist clinics for referrals.

• Compliance: When required by law or regulatory authorities.

• Service Providers: With trusted third-party partners (e.g., payment processors) to facilitate operations.

5. Data Security

We implement robust security measures to protect your information, including:

• Encryption of sensitive data during transmission.

• Regular audits to ensure compliance with data protection laws.

• Restricted access to personal data, granted only to authorized personnel.

6. Your Rights

You have the following rights under GDPR:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request corrections to any inaccurate or incomplete data.

• Deletion: Request the deletion of your data, subject to legal and operational obligations.

• Data Portability: Request that your data be transferred to another provider.

• Opt-Out: Opt-out of receiving promotional communications.

To exercise these rights, please contact us at [insert contact email].

7. Cookies

Our website uses cookies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.

8. Retention of Data

We retain your personal data only as long as necessary for the purposes outlined in this policy, including legal or regulatory requirements.

9. Changes to This Policy

This Privacy Policy may be updated periodically. Clients are encouraged to review it regularly for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

• Email: info@vowvets.co.uk